Terms and conditions

These terms apply to all quotes, assignments and agreements of STARR Digital B.V. in The Hague (Chamber of Commerce (KVK) number: 94112827, VAT number: NL866640526B01).

Deviations apply only when agreed in writing. The client's own general terms are expressly not accepted.

Every project starts with a quote stating scope, price and planning. A quote is valid for thirty days and amounts exclude VAT unless stated otherwise.

The agreement is formed once the client confirms the quote in writing or by email.

Work outside the quote is discussed first and carried out only after approval.

Unless agreed otherwise in writing: a 25% deposit on confirmation of the assignment, with the remaining 75% due on delivery, before the website goes live.

Invoices are payable within fourteen days. In case of late payment, STARR Digital may suspend work and charge statutory interest and reasonable collection costs.

If the client cancels the assignment after the 25% deposit has been paid, that deposit is forfeited in full to STARR Digital, covering costs already incurred and time reserved.

If the client cancels before the deposit has been paid, no costs are due.

Stated timelines are indicative, not strict deadlines. They assume timely delivery of texts, images, access details and feedback by the client.

If delivery or feedback is delayed, the planning shifts accordingly without liability for STARR Digital.

The assignment concerns bespoke digital services. The client expressly agrees that work starts before any cooling-off period ends and acknowledges that the right of withdrawal lapses once performance has begun.

After full payment, the rights to the design and source code created specifically for the client transfer to the client.

Rights to underlying libraries, frameworks and reusable building blocks remain with their original holders; the client receives a right of use.

STARR Digital may show the delivered work in its portfolio and references, unless agreed otherwise in writing.

Maintenance, updates and support after launch fall under a separate ongoing agreement with its own description and rate.

This agreement is entered into for a term of one year and automatically renews for the same period afterwards, unless cancelled in time.

Either party may cancel, subject to two months' notice before the end of the current subscription period.

Hosting, domain names and external services are provided by third parties under their own terms. STARR Digital is not liable for outages or changes at those parties.

STARR Digital is liable for damage that is the direct result of an attributable shortcoming in the performance of the assignment. No fixed maximum amount applies to this liability.

Liability for indirect damage, such as lost profit, lost revenue, data loss or consequential damage, is excluded.

These limitations do not apply in case of intent or wilful recklessness.

All agreements are governed by Dutch law.

Disputes are submitted to the competent court in the district of The Hague, after we have first tried to resolve matters together.

STARR Digital B.V., Markgraaflaan 179, The Hague, the Netherlands. Chamber of Commerce (KVK) number: 94112827. VAT number: NL866640526B01. Email: info@starrdigital.nl. Phone: 06 48118143.